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Customer Centricity
CSAT and Voice of Customer surveys
Beyond acquiring customers, we work with you in managing entire customer lifecycle including customer retention strategies, upselling and cross-selling initiatives. This ensures positive customer experience throughout the journey. We utilize frameworks such as Voice of Customer, CSAT to elicit feedback from key client contacts leading to mitigation actions
Win-Loss surveys and analysis
It is natural when losing business to a competitor to wonder what you could have done differently. Our research can help you to identify why you are losing projects and what you can do to have a better win rate. Just as importantly, we can also identify why you have won jobs: to ensure those lessons are learnt and shared around the business. It is not always about price!
Customer Success
We can collaborate and define framework with KPIs for Customer Success teams to achieve customer satisfaction leading to reduced churn and increase in revenues from existing accounts.
Business Counsel Advisory
Development and implementation of corporate policies, compliance training, and adherence to regulatory standards. Contract Management & Tools: Overseeing contract lifecycle management, ensuring accuracy and compliance using specialized contract management tools. Dispute and Litigation Management: Handling legal disputes and litigation, including strategy development and resolution processes.
We are a group of accomplished executives with over 75 years of collective experience in managing Sales/Revenue operations, Presales, Solutioning, Sales Enablement, and Finance operations within prominent SaaS products, Life Sciences, and IT services organizations.
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Offerings
Our Contacts
26, Navarathan Gardens,
Karnataka, Bengaluru – 560062